Refund & Return Policy

Last Updated: September 9, 2026

At Grtfurn, we want our customers to have a positive shopping experience.

If you are not satisfied with your purchase, please contact us before returning any product.

1. Return Requests

To request a return, please contact:

Email: krakowskidicocco2446@outlook.com

Please provide:

• Order number

• Name used to place the order

• Email address used for the order

• Reason for the return

• Photos or other relevant information when applicable

After reviewing your request, we will provide return instructions if the return is approved.

2. Return Conditions

Unless otherwise required by applicable law, returned products should generally be:

• Unused

• In their original condition

• In their original packaging where reasonably possible

• Complete with accessories and included items

Products that have been used, damaged, altered, or returned without authorization may not qualify for a refund.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.

Please provide your order number and photographs showing the issue.

We will review the circumstances and provide an appropriate solution.

4. Refunds

Once an approved return has been received and inspected, we will notify you of the refund status.

If the refund is approved, it will generally be issued to the original payment method.

The time required for the refund to appear in your account depends on your bank or payment provider.

5. Return Shipping Costs

For returns caused by customer preference or other non-defective reasons, the customer may be responsible for applicable return shipping costs unless otherwise required by law.

If a product is defective, damaged, or incorrectly supplied by us, we will review the situation and determine the appropriate resolution.

6. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or applicable legal restrictions.

Any applicable exclusions may be identified on the relevant product page.

7. Exchanges

Direct exchanges may not be available for every product.

If you need a different product or variation, you may need to return the original product and place a new order.

8. Late or Missing Refunds

If you have been notified that a refund has been issued but have not received it, please first check with your bank or payment provider.

If the refund still does not appear, contact us at:

Email: krakowskidicocco2446@outlook.com

9. Consumer Rights

Nothing in this Refund & Return Policy is intended to limit consumer rights that cannot legally be excluded or restricted under applicable law.

10. Contact Us

For questions regarding returns or refunds, please contact:

Grtfurn

Email: krakowskidicocco2446@outlook.com

Phone: +852 5787 0857